Most disgusting tales from Pontins holiday park - including bugs and used condom
Families who spent their well-earned breaks at a resort boasting 'live entertainment, fun activities and delicious food' were instead met with ants, grime and a used condom in their room.
Holidaymakers travelling from all corners of the UK to bask in the sun at the Pontins Brean Sands resort have spoken of the horror conditions during their stay at the park.
The worst TripAdvisor reviews pulled from 2019 onwards make for a gruesome read, with Brits venting their frustration online for all to see.
We've pulled together the worst Pontins reviews, with conditions so poor that some travellers were left with no choice but to leave the resort altogether.
Dad leaves after 5 minutes after seeing horrors inside room
A dad was so disgusted by the state of his accommodation that he only stayed for five minutes.
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Mark Woodbine, 29, claimed he found "filth, grime and ants" in his room at the Brean Sands resort. He said it was so bad, he "wouldn't have let his dog sleep" there.
Mark had paid £169 for a three-night stay with his daughter Ellie, 5, but ended up spending hundreds more to stay somewhere else.
"I was planning to go to Dubai in April but that went down the pan," he said.
"As soon as I got the chance, I decided to get away to try and get rid of some stress."
Still determined to have a break, Mark forked out an extra £402 for a three-night caravan break at nearby Unity Farm - finding several other unhappy Pontins' guests having fled there to safety too.
Pontin's Brean Sands holiday park in Somerset (PA Wire/PA Images)Families find dirt, ants and poo in 'disgusting' room
Another family were horrified when they found mould and stains in their 'filthy' rooms at the same resort. Teresa Barbato had booked a three-night stay for her family, paying £130 for two apartments.
When they arrived, they found one of the rooms had children's bunk beds and allegedly discovered mould in the bedrooms, broken electronics, and what they thought was poo on a pull-out sofa bed. The family were so upset by the conditions, they left after just one night.
A mum from Gloucestershire also spoke of her family's "gross" experience during a weekend trip to the Brean Sands park.
Elizabeth Holloway, from Cheltenham, said there were ants in the kitchen, dirty windows and the smell of cannabis around the site.
The mum-of-two says it was a "nightmare" holiday for her whole family as they sat in the entertainment room, which was filled with very drunk customers and women lifting their tops up. Elizabeth, 40, and her husband, Michael, took their children - James, 10 and Joshua, 8 - for their first holiday since lockdown but were left upset after staying in what she describes as "disgusting" accommodation.
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She said: "We thought we'd do a little surprise for our boys, as they hadn't missed a day of school since the pandemic happened. Because we booked so late on, Pontins was the only one available."
Mum finds bogey on her bag after she made a complaint
A woman says she was left with a bogey on her handbag after trying to complain about a dirty nappy in the chalet.
A woman who went to complain about a dirty nappy left in her holiday chalet was shocked to find another nasty surprise. She found a "great big green bogey" on her expensive handbag after she placed it on the closed customer service desk.
Carly Glyde and her partner Matthew Burgoyne had booked a weekend away at Pontins, hoping to relive Carly's happy childhood memories of staying in caravans at the resort with her gran. But the couple were so disgusted by the state of their chalet that they didn't even unpack their suitcases. They ended up spending Matthew's birthday weekend at home in Cheltenham instead.
Even though they gave the company two hours to clean the chalet after they arrived at 7.30pm for their weekend break in early August, the couple said it was still in the same state when they returned.
The holiday company said it couldn't have a £286 refund because they didn't speak to a manager or fill in a Pontins Guest Solutions Form before they left, the family claimed.
One family claim to have found a used condom at the resort (Liverpool Echo)Family finds used condom in deluxe room
Another family who visited the Brean Sands resort for a post-lockdown holiday were horrified after they claimed to find a used condom in a wardrobe in their 'deluxe' room.
The Meeson family had booked a 'deluxe' room costing £100 a night, but also claimed the bath was cracked and leaking, the microwave was rusty, and the toilet was unclean.
James and Cheryl Meeson and their 11-year-old son, Ethan, were desperate for a post-lockdown holiday, but it ended up lasting just six hours before they re-packed their bags. The couple said it appeared the room had not been cleaned before guests were allowed to return as the pandemic restrictions eased.
They also claimed there were burnt chips on the side of the oven. They checked in for a three-night stay from 2pm on Friday, July 17 but left with Ethan at 8pm. Despite it being their first break since lockdown, they could not wait to get home.
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