Call centre worker shares 12 things they don't want you to know
No one willingly wants to spend their time on a call to customer services but sometimes it's unavoidable - and it seems as if the person on the other end of the phone doesn't really want to speak to you either.
Call centre workers have revealed the 12 things they don't want you to know, and they are pretty brutal revelations - including why you are sometimes put on hold, and it's not because they're looking into something for you. So next time you lose your rag with someone in customer service, think twice as you'll probably become their office joke for the day.
The revelations were unveiled on BuzzFeedVideo's YouTube channel to share the "16 Secrets Call Centre Employees Won't Tell You" as workers share their biggest secrets including why you're always on mute. One employee shared: "I often mute people while they talk, so I can either swear at you or eat food. I've gotten so good at speaking with confidence, that I don't know if any of this information is true."
They then brutally said the more upset people get the "funnier" it becomes, and love when people ask to speak to a manager as they said it means they don't have to talk anymore. They also added: "I can't find that information for you because I'm too busy looking for other jobs on my computer. I take bathroom breaks often so I can get a moment of peace."
They also shared how they get "satisfaction" when the caller realises the issue they're calling about is "their fault" not the call centre employee's, and they find it "hilarious" but claim their degree is "gathering dust" because this is the only job they can get "right now".
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Other brutal revelations included: "Sometimes calls come in so quickly I have to put you on hold so I can finish telling my friend a story I started. I wish quality insurance wasn't listening so I could tell you how I really feel," and added: "There's a reason I work in a call centre. It's because you don't want to see the expression on my face when I'm on the phone with you," and said their work voice isn't their real voice, they make themselves sound "much more pleasant" than they are.
But offered advice that if the person on the phone is nice, the more the worker will "try and help", but hates when they have to make an outbound call and said they "truly hope it goes to voicemail." They also said: "If you're a d**k, I'm going to try and get you off the phone as quickly as possible so I can stalk you on Facebook and make fun of you with my co-workers.
"If you're the worst person in the world, I will take your email address and sign you up to weird email lists - like for foot fetishes." Fellow call centre workers chimed in with their revelations, as another added: "I work at a call centre. When you ask for a supervisor and we tell you we're transferring you over, you're still not talking to a supervisor. You're just talking to a person from a different department because the real supervisors don't want to deal with you."
A second penned: "I just hope that rude customers know that the moment they're gone, they become the inside joke for the rest of the day."
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