Woman protests outside hospital in freezing temperatures over delayed treatment
A woman spent all day and night outside a hospital in the freezing cold in a protest over her dental treatment.
Christina Heins, 67, says she made repeated visits to the hospital at the University Hospital of Wales for treatment over a two-year period. But claims it has been a waste of time as no work was done on her teeth. She went to an appointment at the hospital at 9am on Wednesday where she thought work would be carried out, but instead, a mould was taken.
She says she had one taken in December and does not know why the procedure has been repeated or why the work is yet to be carried out. Mrs Heins, 67, from Rhondda, said it was the "last straw in the camel's back" and instead of returning home with her husband, she spent Wednesday outside the hospital. She also stayed overnight there and remained until midday on Thursday morning.
Christina Heins braved freezing temperatures in a protest outside Cardiff Dental Hospital school (John Myers)She told WalesOnline: "Yesterday I had no battery on my phone at all, and the security guard came to see if I was ok, and he offered to charge my phone for me to call my husband. I've been in to use the toilet but slept outside on a bench. I was not planning on doing this, I was expecting to have the treatment done. My feet are very cold. It was absolutely freezing and it is cold again today."
Mrs Heins was brought a hot drink by a member of the Concerns Team from the hospital who had been speaking to her about her concerns and trying to address the problem. The dental issues and treatment she has experienced were the final straw in a lifetime of health issues from a "failed" NHS.
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A spokesperson for Cardiff and Vale University Health Board said: “While we are unable to comment on individual patients, we are able to advise that both the Clinicians and the Concerns Team have been in contact with Mrs Heins and a resolution was mutually agreed.”
The 67-year-old was unhappy about her wait for dental treatment (John Myers)Last year The Mirror reported on a separate case where a woman won more than £9,000 after she received dental treatment that changed how she bit left her with “significant” dental errors still being fixed years later.
Carol Ann Williams, from Bontnewydd near Caernarfon, had been treated at the City Dental Practice, in Bangor, for almost a decade. She had trusted them with her dental treatment but was left horrified to learn they had made noticeable errors when she received a poor dental bridge consultancy and treatment.
It left her in considerable pain and she was diagnosed with periodontal disease. The nutritionist and personal trainer said the disease was so severe that it caused her considerable mental distress and discomfort.
The Mirror contacted Cardiff and Vale University Health Board for a comment.
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