All news on the topic: Customer service

BBC Radio 4 presenter Paul Lewis, who hosts Money Box, expressed his dismay at the fact his room at a Premier Inn was not replenished with clean towels and his bed was left unmade

Ofcom found 72,837 customers were affected by the Shell Energy failures between March 2020 and June 2022 - and 6,054 people ended up paying higher charges as a result

Heathrow Airport said that "minor changes" had been implemented to flight schedules after "strong wind" ripped through the London flight hub, but other agencies claimed that staff shortages were also a factor

Citizens Advice commissioned a report of more than 8,000 people who had received a parcel in the past month and none of the delivery firm heavyweights - including DPD, Royal Mail and Amazon Logistics - managed three stars out of a possible five

A woman has taken to social media to share just how difficult it is to work in a public facing job after switching to an office job where nobody screams at her

The liquid allowance when travelling can be tight, but one travel guru has taken to social media to share her top tips to avoid binning your carry on essentials

Martyn James rounds up your delivery rights ahead of the busy Christmas season - including what you can do if something goes wrong or arrives delayed

A restaurant in Galway in Ireland was accused of being 'selective' when it came to customer service and were slapped with a low score on Tripadvisor by an upset customer

Lee Loakes, 47, from Narborough, was left out of pocket when he ordered a discounted Samsung tablet on Amazon Prime Day - he was baffled after he recieved a toy instead with no refund

In a live-streamed conversation with Rishi Sunak, billionaire Elon Musk has predicted that the march of technology would mean that, one day, no one will have to work

EasyJet has extended its extension of flights to Tel Aviv in Israel as the Israeli Defence Force continues its invasion of Gaza amidst its war with Hamas

A new seating policy from United Airlines may save customers two entire minutes during boarding - but so far, it's left the internet divided on overhead bin space

Consumer champion Martyn James is looking into how airlines are treating passengers unfairly, with the biggest complaints suffered by passengers revealed

The value for money given by each hotel was also measured in the Which? analysis. This gave an overall customer score about satisfaction and whether they would recommend the stopover

Trying to get a refund for cancelled or delayed flights can be notoriously difficult, but a flight attendant has shared insider knowledge of how to be reimbursed

A former Aldi employee has revealed the supermarket's checkout rules - and claims workers are on a timer from the second they scan a customer's first item until the customer hands over payment

Ponteland mum Leigh Elsaghier and her daughter were left 'stranded' at Schipol Airport in Amsterdam after their flight to Newcastle was cancelled amid air traffic control chaos

The consumer group commissioned two surveys, one of more than 4,100 savers and another of more than 4,500 current account holders, to find out about their banking experiences

Bargain hunter Celeste has taken to social media to share her H&M hack showing viewers how she managed to get 15% money off vouchers after donating a few bags of old clothes

Ofgem has issued new rules requiring suppliers to contact customers if they miss two monthly or one quarterly payments, check to see if they are struggling with bills and, if so, offer support such as affordable payment plans or repayment holidays

Consumer champion Martin Lewis is on a mission to save us money in the run-up to Christmas. And now he's revealed how to get your hands on some free cash

The Shambles cafe in Lytham St Annes has hit back after a customer left a one-star review on Google and Tripadvisor

Johnny Bacigalupo and Rob Hussey have been hit with a £17,000 bill to fix their Tesla after it was damaged in the rain - they have been told to pay even if they say it's not their fault

Nationwide Building Society and Skipton Building Society topped the results, both receiving overall scores of 78% - just pipping Yorkshire Building Society, which scored 75%

Sheffield-based Tuffnells hired administrators from Interpath Advisory after it saw intensified pressure on its cash flow and failed in efforts to secure emergency funding