All news on the topic: Customer service

Tesco has been hit by a nationwide IT issue which has cancelled thousands of delivery orders, with refunds also believed to take up to five days as the chaos at the supermarket giant ensues

The mum-of-two was due to go away on her first holiday in three years to Tenerife in Spain, to find out that the package included quite a long trip from the airport

The flight prices on online travel agents including eDreams, Gotogate, Kiwi and Opodo have been compared to those available on airline's websites such as Ryanair and British Airways

Martina Smith from London sent Manchester-based girlfriend Naomi a Moonpig card to cheer her up while unwell - but a bizarre mix-up meant she received someone else's card with a very intimate message inside

Fay Guest, 33, says she has had to move out into a £500-a-week Airbnb after a leak from her brand new Wickes bathroom turned her entire home into a 'swamp'

Brittany, 25, was shocked when her boyfriend, Tyler, spat out a fried plastic glove stuffed inside a mac and cheese ball during a meal at a Cheesecake Factory

Around 60 employees at Verastar Ltd in Sale, Greater Manchester, were reportedly hauled into a virtual meeting last week, where they were told they're at risk of being made redundant if they aren't prepared to move overseas

Marks and Spencer, Aldi and Waitrose have been named the best supermarkets in the UK for in-store experience, with Ocado, Iceland and Waitrose coming first for online shoppers

A woman has turned to the internet for some advice after feeling unsure as to whether or not a charity shop assistant was being rude and making 'a dig' at her about clothes

Mr Cook bought his newbuild family home for £345,000. But he says they were left with an unfinished home with mould on the walls, an unturfed garden and incomplete plumbing.

Jesse O'Dell ordered a venti caramel frappucino for himself and an iced Americano for his wife Deedee, which should have cost around £8, but the pair were stunned to learn their balance had been crumpled by a whopping $4,456 (£3,686) charge

Complaints to the Energy Ombudsman have reached record levels, passing 100,000 last year, as anger grows at the pre-payment scandal that has seen people's homes broke into by British Gas subcontractors

Consumer champion Helen Dewdney, also known as The Complaining Cow, explains what happened when she tried to help mum-of-two Claire-Marie after an ordeal with Utility Warehouse

Consumer champions at Which? have used combined scores from customer feedback and its own assessments to reveal the best and worst energy firms in the UK right now

Jakub Watemborski received a letter from Enfield Council on January 5 issuing him a £400 fine after they found his name on some packaging in a popular fly-tipping area

Streaming giant Netflix is hiring! They're looking for a Flight Attendant who will help the company "continue to create joy around the world" as they expect the candidate to "embrace our culture"

Lewis Richardson, 35, was hit with a huge bill after trying to change his flights for a family holiday to Spain, spending an hour and a half on the phone without realising he'd be charged

Firgas Esack, 46, said her brother Ren, 45, gifted her four youngsters £300 in vouchers so they could pick their own presents - but claims the high street store refused to honour them

A woman, who was trying to chase a refund from Evri as they'd failed to successfully deliver parcels from her small business, had to go to extreme measures to speak to a person

Huge changes at Lloyds Banking Group would reportedly see customers split into a tier system based on how much profit they generate - this would then reflect into the service they receive

A boss of a dog-friendly pub has responded to a one-star review where the customer said his wife's birthday meal was 'ruined' because of the 'rude' owner and a dog that was 'begging for food'

Both Jet2holidays and Kuoni had a customer score of 84% and were awarded Which? Recommended Provider (WRP) status, with the consumer group saying this marker gives customers peace of mind when booking