All news on the topic: Consumer affairs

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Artisans invented an AI-"grandmother" who chats up phone scammers with conversations about buns
Daisy’s dithering frustrates phone fraudsters and wastes time they could be using to scam real people.
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Help requests for energy bills increased by 20% last year
Citizens Advice says it assisted 60,000 households in England and Wales with cost of gas and electricity in 2024.
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’Kafkaesque’: Bank blocks cash transfer, citing potential AI scam concerns
Starling’s fraud team repeatedly refused to allow UK man to send £12,800 to friend in Austria, then froze account