23 April 2023 , 15:56
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A Ryanair customer who'd chosen the random seat allocation option during a recent flight was left rather disgruntled after discovering that he and the rest of his party of eight wouldn't be sitting together.
Airing his grievances over Twitter, the irate passenger tweeted at Ryanair, expressing just how "frustrated" he was with the less-than-ideal seating situation, despite having selected it himself.
Grant fumed: "I understand selling seats to people with a preference, however, why on earth when I check in a party of eight for random seats, you literally split everyone in the party up? Really frustrating."
The budget airline didn't hold back with their sarcastic response, firing back: "I chose random allocation and I'm angry that we were randomly allocated."
Others were also left rolling their eyes at Grant's complaint, which one person likened to "ordering a surprise pizza and then getting mad that you didn't get to choose the toppings".
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The party of eight was split up during their flight (Stock Photo) (Getty Images)Another individual, whose name is Simon, advised Grant, "If you want to sit together pay the £4.99 to select a seat…", to which Ryanair replied, "do what Simon says".
Taking a different view, a third person quipped: "No doubt Ryanair would split a couple up if they were the only two on the plane, can't see why Ryanair would choose to tweet this complaint."
In response to this, Ryanair drily declared it was "providing Europe's number one relationship counselling service."
According to information given on the Ryanair website: "If you choose not to pay to reserve a seat, your seat will be assigned to you free of charge when you check in, between 24 hours and two hours prior to departure."
As previously reported by the Daily Express, Ryanair's chief marketing officer Kenny Jacobs clarified in a 2018 press conference that the airline doesn't deliberately split up passengers without reserved seats.
Jacobs went on to explain that these passengers end up getting separated because certain seats are considered more desirable for those booking in advance, and so Ryanair will make sure to "hold" these ones.
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