24 March 2023 , 10:25
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A Kiwi has landed a big compensation pay out after he endured a business class flight that wasn't up to his expectations.
Mark Morgan spent a whopping $13,000 (£6,600) on two business-class tickets with Emirates last August.
The surgeon was drawn in by adverts showing slick leather and roomy reclining seats, perfect for a long trip from Auckland to London.
Mr Morgan was therefore gutted when he clambered aboard the plane and turned left.
He claimed that he and his partner were forced to sit on “worn-out” chairs and that the entertainment system was faulty, the Australian Financial Review reports.
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The surgeon took issue with the quality of business class (stock photo) (BPM)Upon landing the doctor went to the Disputes Tribunal to complain, submitting photos of the seats and links to what he was told they would look like.
The airline highlighted fine print which said that it “cannot guarantee any particular aircraft will be used”.
Emirates also said that it does not make "any guarantees about in-flight entertainment, advertised meals or in-flight services”, the Australian Financial Review reported.
The arguments did not hold up in the mind of Disputes Tribunal referee Laura Mueller, who ordered the airline to compensate Mr Morgan.
The airline paid close to £7,000 in compensation (AFP/Getty Images)The surgeon expressed hopes that others would be encouraged to come forward with their complaints after subpar flights.
He was awarded £6,870 in compensation.
"There could be thousands of passengers in New Zealand who were affected, who’d be able to make the same claim," he said.
“They should be upfront about what you are likely to get."