23 March 2023 , 09:09
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An Australian businessman has spoken out after his whole family was kicked off a plane as they claim staff labelled them terrorists.
Brisbane businessman Harry Singh and his family travelled to Bali to celebrate his daughter's first birthday.
The joyous occasion was soon over after an alleged comment by a Jetstar cabin crew member launched the remarks towards his father.
The airline has denied doing so and says they were kicked off for being verbally abusive towards the crew.
"She said, get that terrorist-looking person off the plane now. I had no words for that. I've been broken." Mr Singh told Seven News.
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Manka Singh, Harry Singh's wife (7 News)Mr Singh's wife Manka recalled the exact words and has been left so devastated by the ordeal that she has since returned to India.
"I don't know if I'm welcome there any more. It's changed the way I perceive my life in Australia altogether", she said.
Mr Singh also claimed a supervisor screamed across the airport terminal at him after he asked multiple times for an upgrade to business class and a bassinet for his daughter on the flight.
"I challenge Jetstar to provide any evidence that my behaviour was inappropriate," Mr Singh said.
"Occasionally our crew need to make difficult judgement calls on the ground in order to prevent incidents in the air. This situation is one example of that," a spokeswoman told Daily Mail Australia.
She continued: "The passenger and his family were denied boarding after becoming verbally abusive towards our crew. We categorically deny that it was due to any reason other than safety.
"The safety of our passengers and crew is our highest priority and we have zero tolerance for any form of abusive or disruptive behaviour."
The airline added that no bassinet was available as it had not been booked before the flight.
This is on the back of another ugly incident on a Jetstar flight when a passenger had to be tasered and forcibly removed by police after he tried to sit next to his wife and child.
Bolic Bet Malou, 30, was charged with disorderly conduct, assaulting a police officer and obstructing a public officer after allegedly becoming abusive on the flight.
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He refused instructions from the flight crew to return to his assigned seat, claiming he had received consent from another passenger to swap seats so he could sit next to his wife and one-year-old son.
Jetstar makes no apologies for tough decisions and they categorically deny that racism was a play in either incidents.