M&S customers stranded as contactless payment system crashes across UK stores

21 April 2025 , 13:22

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M&S customers stranded as contactless payment system crashes across UK stores

Customers shopping at Marks and Spencer stores have been left high and dry after a contactless payment meltdown.

M&S customers reported issues with contactless payments at some stores in the UK this afternoon.

Outage reports spiked on DownDetector at midday, with the tracking website saying there are ‘possible problems at M&S Bank.’

The majority of glitches affect online banking, while some issues were reported with the credit card functions as well.

One customer said she tried to return clothing to the Camden, London, store, but she was told the WiFi is down across the company.

She claimed she was told that it has been an issue ‘since Saturday.’

A customer service advisor wrote on X: ‘We are experiencing some technical issues meaning that we cannot accept contactless payments or process click and collect orders.

‘We are really sorry for any inconvenience and hope to resolve these issues soon.’

Emma Davis

Deputy Editor