05 November 2023 , 13:00
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An easyJet flight attendant threatened to fine a family £100 if they failed to control their child, it is claimed. Footage showed the stewardess lecture a family on board the plane as it headed from France to the United Kingdom.
It is understood the little boy had been standing on a seat with no shoes on and the attendant was unhappy his family had "failed to control him". Luisa Zissman, who witnessed the confrontation in 2019, branded the employee "intimidating" at the time. She alleged the woman threatened the family with a £100 cleaning fee.
The Apprentice star, 32, shared the clip on Instagram with the caption: "The first thing she said which I sadly didn't get on camera was 'IF YOU CAN'T CONTROL YOUR CHILD AND STOP HIM STANDING ON THE SEAT I WILL FINE YOU £100 FOR CLEANING' the little boy didn't even have shoes on!
Luisa Zissman described the manner in which the employee spoke to the family as 'intimidating' (luisazissman/Instagram)
It is alleged the stewardess threatened to fine family £100 (luisazissman/Instagram)"If she said that to me I would have got £100 and stuck it in her big gob. Travelling with children is so stressful, all the b****cks about safety was a load of crap so she could attempt to justify her disgusting power trip. Give someone an orange uniform and BAM."
easyJet denies it ever charges guests for cleaning and says its employees always look out the safety of passengers. But mum-of-three Luisa, who claimed the seat belt signs were not on at the time the staff member was talking to the family, added: "Here is the easyJet jobsworth woman. Such bad form. For the record the seatbelt sign was NOT on, this family were not English & their English was limited. It was totally out of order intimidating behaviour.
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"The little boy was about 2 and standing on the seat facing backwards to see his family in the row behind. He wasn't crying or making any noise or fuss, poor little mite & poor parents!"
Responding to the claims at the time, a spokesperson for easyJet said: "It is clear from the video the crew member is concerned for the safety of the child so requested that they either stand on the floor or sit on the seat. We don't charge customers for cleaning. We are sorry if the manner in which the crew member explained this caused offence. The safety of our passengers and crew is our highest priority."